IMPORTANT INFORMATION
NEW NORMAL OPENING
As we journey back into the recovery phase, we will be implementing the following precautionary measures on health and safety as outlined by our local health authorities and World Health Organisation:
- Temperature screening before entering the hotel and restaurant. Any guest with body temperature above 38 degrees Celsius and / or displaying respiratory symptoms will be requested to seek medical attention immediately and obtain medical clearance before being allowed to check-in.
- Filling up of the Health Screening Form (via QR code), as required by our Ministry of Health.
- Frequent sanitisation of high-contact points, such as elevator buttons, door handles, reception counters, public bathrooms, hotel facilities and conference rooms.
- Masks and gloves for our guests upon request. Hand sanitisers will be placed at guest contact areas, such as hotel lobby, F&B outlets, and conference rooms.
- Rigorous cleaning and sanitisation of guest rooms - after guest departs and before next guest arrives.
- Practice of Social Distancing such as standing at least 1 metre apart from others, staying within a designated marked area and avoiding close contact with others.
- In the F&B Outlets, table spacing has been arranged at least 2 metres apart while seating will be 1 metre apart from each other. We have also temporarily discontinued our buffet counter.
- Regular training of our team members ensuring highest standard of safety and hygiene with complete awareness of COVID-19. This is vital to help combat the spread of viruses and maintaining the health of our team members and guests.
- A dedicated Safety & Hygiene Manager to monitor and ensure compliance of all precautionary measures.
Should you have suggestions or comments to make your stay or the hotel in general, a safer environment to be in, please speak to our Guest Services Manager on duty or email to us at general@hotelistana.com.my
CANCELLATION POLICY
Kindly be informed that Hotel Istana Kuala Lumpur City Centre will be applying a flexible cancellation policy on bookings which meet the below criteria:
• Flexible cancellation policy applies to all reservations made by travelers who have been to an area affected by Coronavirus (Covid-19) within the last 14 days. The Hotel will process cancellation with full refunds on request, subject to proper documentation before the arrival date. This will also apply to non-refundable bookings.
• If there are travel restrictions (official government announcement) on a specific origin/destination country that prevents a guest from traveling, a flexible cancellation policy would still apply to that reservation.
• Travel Period: All check-ins until stated otherwise.
DIRECT BOOKINGS WITH HOTEL ISTANA KUALA LUMPUR CITY CENTRE:
Please contact the Hotel's reservation team:
Office Hours: 8:00 am to 8:00 pm on Weekdays
9.00 am to 5.00 pm on Weekends and Public Holidays
Toll Free Line : 1800883780
Email: rsvn@hotelistana.com.my
THIRD-PARTY BOOKINGS
For a third-party booking (booking through online travel agents such as Agoda, Booking.com, Expedia or etc.), cancellation must be made directly with the third party. Please contact their customer support team to process a booking cancellation before the arrival date. The support teams will seek confirmation from the Hotel before processing your request.
The Hotel is not authorized to cancel and unable to provide refunds for any third-party reservations.
NO-SHOW BOOKINGS
Failure to arrive without contacting the Hotel / third party (online travel agents) will result in the full amount (including any applicable prevailing government taxes) being charged.
HOTEL ISTANA KUALA LUMPUR
CITY CENTRE
The 5-star, 23-storey Hotel Istana Kuala Lumpur City Centre. is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC and Changkat Bukit Bintang entertainment hub are at its doorstep. Kuala Lumpur Convention Centre (KLCC) and the Petronas Towers are a 10-minute walk away via the Skybridge, while the KL International Airport is an hour’s drive away. The hotel has an efficient road and rail transport, and limousine service.

EXCLUSIVE OFFERS
Get the best of Hotel Istana promotions when you book directly from our website. These Hotel Istana packages have the best price guarantee. Instant confirmation for online bookings is also guaranteed.

ROOM - PREMIUM Q-STAY PACKAGE
Make yourself comfortable during the 10 days Q-stay with us, with upgraded meals.

ROOM - BEST AVAILABLE RATE
Enjoy better flexibility when you book directly with us!

MEETING - 'LET'S MEET LOCALLY' CAMPAIGN
Let's support our homegrown business events. Have your meeting with us and enjoy additional privileges, courtesy of MyCEB.

MEETING - MAD CRAZY OFFER
Re-start Your Meetings With Us... At The Perfect Location!

WEDDING - MAJLIS AKAD NIKAH
‘Akad Nikah’ also known as the solemnisation ceremony signifies the beginning of matrimony for a couple.

WEDDING - 'ISTANA' WEDDING PACKAGE
Cherish The Journey Of Your Love Story at Hotel Istana Kuala Lumpur City Centre!

EVENT - 'ISTANA' CATERING SERVICES
Catering your special event is our privilege, no matter how big or small the event.


F&B - WORK LIKE A BOSS
'Work Like A Boss' at Hotel Istana Kuala Lumpur City Centre!


F&B - SANTAPAN SELERA - ALL YOU CAN EAT
Introducing our latest promotion, 'Santapan Selera All You Can Eat'.

F&B - ‘ISTANA’ AFTERNOON TEA
Introducing our new Afternoon Tea which will satisfy the sweetest of cravings!

EVENTS
Whether for business or pleasure, Hotel Istana Kuala Lumpur’s central location makes it a perfect venue for both corporate and social events.

Meetings
Whether for business or pleasure, Hotel Istana Kuala Lumpur’s central location makes it a perfect venue for both corporate and social events.

Wedding
Hotel Istana Kuala Lumpur wants to make your special day perfect, from start to finish. We provide exceptional wedding services that cater to trendy and traditinal ceremonies.

DINING
Dining at Hotel Istana Kuala Lumpur City Centre allows you to indulge in a culinary experience that ranks among the most fulfilling in the city.

URBAN
Urban is a modern European cuisine restaurant with an Asian influence where our plates are delightfully crafted into a gastronomic art by Chef Buoy and his team.
Location: Lobby Level

TAMAN SARI BRASSERIE
Taman Sari Brasserie, which is Malay for “Garden of Flowers”, is a delightful brasserie overlooking the hotel’s landscaped garden and the adjoining swimming pool.
Location: Lobby Level

SONGKET LOUNGE
Presenting an ideal rendezvous where guests can relax and enjoy a quiet drink or two, the magnificence of the Songket Lounge embodies a fitting introduction to the timeless beauty of Hotel Istana and its interiors.
Location: Lobby Level

SPORTS BAR
Sports Bar serves an interesting selection of cocktails and light refreshments. Here, guests can catch up with the latest sports updates and watch live screenings.
Location: Lobby Level