REVIEWS OF THE WEEK
FEELING LOW IN A GREAT ROOM!
I had stayed in Hotel Istana before. I've brought my family to sample the stay and the service I have great memory of. We had booked our stay from 6 to 8 June. However I was taken ill on 6 June. The hotel staff couldn't provide any paracetamol for the night, however a lady at the counter service did try her best to source out from her colleagues and even offer to get someone to buy for me. I didn't take the offer as I thought I would be ok soon. My cousin who lives in KL brought it down to me the following night instead.
I couldn't enjoy my breakfast as I was losing appetite due to the illness. My family was enjoying every morsel and had a great experience. At least they have had good stay.
Though its a hotel which has been around for long, its maintenance and cleanliness is fine. I like the bathroom which is rather spacious and hot water was great. I had stayed in deluxe room. The city view at night from our 17 floor was great. The quiet environment outside the room allowed me to rest well.
What stands out is their service! Right from the counter staff, greeters, restaurant staff and practically everyone are always ready with smile and assistance.
Though I was not able to eat well, Mr Vadhi from Taman Sari, where we had our buffett breakfast tried his utmost to be of assistance. His colleagues there have been fantastic. Ms Mariani from Taman Sari too was kind and understanding.
My family had enjoyed the breakfast buffett as it comprised of variety of Asian delights and great choice of pastry. Even the front patio of the hotel is well kept and not lined up with vehicles. There is a different route for vehicles to enter the parking lot. When our car picked us when it was time to leave, there was no hassle. I really hope to come back soon.
BluetheSapphire, Singapore Bukit Timah - 10 June 2019
(Review via TripAdvisor)
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Stay review
It was pleasurable once again to stay at Hotel Istana, Kuala Lumpur. It has been my home away from home when ever visiting or passing through KL from the last 8 years.
Club lounge staff has been great from checking in to breakfast to check out.
Being a customer service trainer myself from the last 19 years,i can say that there has been a great improvement over the years. Now the staff actually look and shows that they are happy to see guests and assist them. Great job. Keep it up.
Just a suggestion: kindly start a loyalty card program.
Alir6686 - 10 June 2019
(Review via TripAdvisor)
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BAGUS
Hotel Istana lokasinya sangat strategis, persis di jantung Bukit Bintang. Kemana-mana bisa dijangkau dengan jalan kaki. Kamarnya besar, hanya perabotnya terkesan klasik, namun masih terawat. ACnya dingin, kamar mandi dilengkapi dengan bathtub. Sarapan lengkap, staff resto maupun staff hotel nya ramah dan helpful. Highly recomended untuk yg suka shopping.
Joey R. P. - 9 June 2019
(Review via Traveloka)
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GREAT STAY!
This was our second visit to the Hotel Istana and our stay was just as good, if not better than the first time we visited 2 years ago.
We had a wonderful stay and thoroughly enjoyed the city of the hotel. We booked a Club Room which gave us access to the Club Lounge where we enjoyed afternoon tea, evening cocktails and delicious food served between 5.30 - 7.30 p.m. each evening. The staff in the Club Lounge were exceptional and the Club Manager (Connie) was so welcoming and helpful to us and advise us to near hotel must visit before we head home.Her service always came with a smile, everyone was so friendly, efficient and professional. Connie keep check with us make sure we are well during the whole evening cocktail and afternoon tea.
We also enjoyed spending an afternoon at pool where again staff were so attentive and friendly.
The hotel is very conveniently situated adjacent to the Pavilion Shopping Mall by footstep. We left the Hotel Istana feeling thoroughly relaxed and enjoyed every minute of our stay. Hopefully, we will be back again in the not too distant future.
joshptrav - 9 June 2019
(Review via TripAdvisor)
