REVIEWS OF THE WEEK
GREAT LOCATION, EXCELLENT HOSPITALITY
For the shopping aficionado, this hotel is nearby Pavillion shopping mall and ladies, Sephora is just within 10 minutes walk. Foodwise, their breakfast buffet is alright, but lunch spread is excellent. Mr Amy, Nasir, Vadhi, Anamul, Izzul, Faliq and Ms. Murugamal were always happily greeting us at the restaurant and making us feel very welcomed there. A smile goes a long way, and this hotel has plenty of smiles to offer. Everyone was warm, friendly and helpful throughout our stay there. The hotel management has done well in selecting its staffs.
Dianamuring, Kuching, Malaysia - 12 March 2019
(Review via TripAdvisor)
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Can't fault it at all. Good rooms, good food good service.
Ben Mazzella - 12 March 2019
(Review via Google)
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A pErfect hotel friendly staff and memorable stay with hotel istana!
The room looks old but the service was very good. The bellman is bery helpful and escorted us to the reception. The front desk staff is good but if im not mistaken the staff name Ms. Mishan she's welcoming us with warm greeting also allowed us to do early checkin in the morning. The check in process was very fast less than 5 minutes and escorted us till our room with perfect conversation about the hotel facilities while escort us to the room ! The view are very nice they give us the room facing a tein tower. I can see the twin tower of Koala Lumpur clearly from my room that was nice ! The location very closed to the shopping mall pavillion, bukit bintang and jalan alor . The comcierge are very helpful and suggest us a good place to visit. We are unexpected with this 5 star service ! Checkin untill the checkout time i cannot find the negative things about this hotel ! The breakfast are marvelouzz and tip top the restaurant are friendly especially mr. Nasir , poolside bar is good. Location is perfect ! We have a memorable stay with hotel istana ! Thank you to ms. Misha for taking a very good care of us make us feel comfortable since we step in the lobby till our checked out time and always help us to book a grab ! Thank you for the memorable stay istana ! We hope to see all the friendly staff especially ms. misha ! I think the hotel should take more staff like misha to keep as a 5 star hotel ! We enjoyed our stay ! we rated this hotel for 10 star and suggested for all traveller to stay in this perfect hotel at least for 2 days !
applestoree, Zhangzha, China - 12 March 2019
(Review via TripAdvisor)
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Enjoyed the stay because all the staff are kind and friendly
Good: The staff are superd. Bad: Nil
Anonymous, Malaysia - 12 March 2019
(Review via Booking.com)
