REVIEWS OF THE WEEK
LUXURY 5 STAR AT A 3 STAR COST
Overall stay at the hotel was excellent. Breakfast was really awesome. Rooms are big and cleanliness is satisfactory. Location can't be better. For tourists it is a perfect place to stay. Value for money hotel.
Exploration736767 - 2 January 2020
(Review via Tripadvisor)
HOTEL ISTANA OUR SECOND HOME
Whilst Malaysia runs a program titled Malaysia My Second Home, I would like to add a variant on this and title my review Hotel Istana our second home. As visitors to Kuala Lumpur for over 15 years and with my familywe been fortunate to experience both the famous Malaysian hospitality and also some of the finest hotels Kuala Lumpur possesses. I have always loved my time on the Tripadvisor Platform and interacting with folk from around the world with questions on Hotels and KL in general. We as a family are passionate about Hotel Istana and have never been less than amazingly impressed on each of our stays here and making the choice to make this our home away from home after being regulars at another five star hotel nearby is something we are so glad we did. First the staff, each and every associate here is a true professional and hands on with both efficiency and kindness. To see the regulars we have been the beneficiaries of great service from for some time and also new faces that just add to the package that is Hotel Istana. An example of such a person is Connie who runs the club lounge, Connie always is so welcoming and the attraction for guest from around the world to pay the small extra to choose to have club lounge benefits is largely due to Connie, her wonderful smile and vivacious personality and her great team that includes Azizan, Azwa, Irma and a wonderful new talent in Irfan. There are others who I have missed their names but they too are great. The staff at Taman Sari for breakfast are exceptional, the chefs, the hosts and the floor staff, a couple I would like to highlight for their hard work and friendliness are Anamul and Vadhi. The breakfast is surely the best in town The front desk is made up of highly talented customer service professionals , still most ably led by Lily who is the face of the Istana, a greater example of an all round star you will never meet in this industry. All her team are always available for the guests, including the wonderful Shahril. The senior management differ from most hotels as they are visible and approachable. Noorazzudin and Gavin, you are both consummate professionals and lead the way in guiding the up and coming stars in your staff and making every day special for the guests and boy , you both know how to run a function.Both the Christmas and NYE functions were amazing and were incredible value much like the incredible value for accommodation at a five star hotel in an amazing location that cant be beaten. There is so much more I could add to my review but I think anyone reading this will see we could not have had a better stay and look forward to experiencing the famous Hotel Istana hospitality in the future. All the best to the stars of the Istana for 2020 Cheers Sean, Jo and Tadhg
BEST PLACE FOR FAMILY TRIPS
The best thing about this hotel is the location. It is located in the heart of KLCC. Both the Petronas twin towers and the KL tower is just within a km from this hotel easily accessible by walking. The bus stop is also just beside the hotel and the metro is a min away. The rooms are quite spacious and clean. They are properly maintained. If you are lucky, you can get excellent views of the Petronas tower from the comfort of the room itself. The breakfast buffet is another selling point for the hotel. They have an exquisite and varied collection of cuisines, ranging from Malaysian, European to Indian. The food is delicious and you are bound to take another helping. The bar is located at the lower location and there is live music performance everyday. The staff are quite friendly and helpful. Maria and Abby Adzmi are quite friendly and they would always engage in friendly conversations. I recommend anyone to stay at this hotel, whenever visiting KL.
Boraborain - 2 January 2020
(Review via Tripadvisor)