REVIEWS OF THE WEEK
- Very centrally located hotel, close to monorail, shops and attractions.
- Fantastic value for money.
- Excellent facilities.
- Lovely, clean and spacious room with an incredible view.
- Staff very professional and accommodating exceeding all expectations. We would particularly like to thank Azizan, Safarina, Aashma and the Club Manager Jeramie. Their service was excellent.
We had a club room and would definitely pay the extra for this again in the future. The food was amazing, especially the breakfast.
Thank you so much for a perfect stay!
Jane, Australia - 12 June 2018
beautiful hotel and friendly staff
Beautiful, centrally located hotel. Easy walking distance to wide variety of shopping experiences and monorail. Staff super friendly and welcoming. Enjoyed the ice tea upon checkin. Large selection for buffet breakfast. While the shower had a few mould spots in the paintwork/caulking. the hotel and room was exceptionally clean. Hotel is excellent value for money. This is my 3rd stay and I will only stay here if coming to KL.
Midav4, Moe Australia - 11 June 2018
Two friends getaway for 6 nights
Location close to everything including Pavillion and theccovered walkway to KLCC. Booked in Club Room was upgraded to Junior Suite type room. All Staff in Club Lounge very efficient and friendly making our 6 night stay very enjoyable. On arrival from airport by taxi was greeted by very friendly porter who took us to Club Floor to check in and then every day when we saw him on our way out he greeted us. Some parts of Hotel are very tired and could do with renewal however staff, service and location make up for it.
Janet, Australia - 10 June 2018
MACEE PRIVATE EVENT - 4 MARCH 2018
I wanted to inform that the event went really well. That being said your banquet staff was really helpful and I truly appreciate it.
I was really happy when I came in Saturday night to sort things out and your team lead by Mr Johnny got everything all set up before I came in again on Sunday.
Also the signage across the ballroom were really great. It was lovely to have the banquet staff present at all times to make sure that my team can get our things running smoothly.
I received a few feedback about the sounds system in Mahkota 3 Ballroom on how there was echo. And the layout might have been a little too tight in the Mahkota 2 Ballroom (there was traffic in the sides of the fair-and how the square inside was too wide). I understand that if we made the square inside smaller, we might not have been able to fit in the number of tables.
Overall, I had a very positive experience from the whole Istana team. You have been really helpful and VERY ACCOMMODATING which I really appreciate. I really appreciate all the hard work that you and your team have done to make our event a successful one.
Organizer - 5 March 2018
private WEDDING event - 24 February 2018
I wish to record my sincere thanks and appreciation to Istana Hotel for the smooth running of our luncheon function last Saturday, 24th Feb 2018.
Ms Nadziati Dzulkifli, Assistant Event Services Manager helped us to put the whole event together smoothly. She was very patient with our requests, especially the late addition of tables, and for this I also wish to record my thanks to the Banquet team and to the Chefs.
It was very heart-warming to me personally, to have your team extending such great hospitality and assistance ….. from the Event Services team to Chef Fithri and his team, the Banquet Team under the supervision of En Tasmin, the Technical team, Ms Ruby and Ms Inderjit from the HR Department, and the Security department. It was like having a function with a family.
While all went well, I wish to just highlight one area of concern. A few guests mentioned that the room was a bit warm. The bride’s father also mentioned this to me towards the end of the event. Barring this, your team was at hand to provide all the necessary assistance and cooperation, and the afternoon proceeded very well.
Once again, many thanks and I look forward to future events at Istana Hotel.
Organizer - 28 February 2018
HSBC PRIVATE EVENT - 3 FEBRUARY 2018
I would like to thank the team especially Winnie Ooi for their dedication to help us to have an eventful night and has gained good feedback from our bosses & employees.
The overall event and coordination sailed very smoothly, Winnie Ooi and the team have done a great job.
Organizer - 5 February 2018
AFFIN PRIVATE EVENT - JANUARY 2018
Gratitude to you and your fantastic banquet team for making the recent Affin Bank Town Hall event held in January 2018 a successful one.
I personally would like to thank :
1. Winnie - for being patience with our requests. Your professionalism is applaud. Keep up the fantastic job!
2. Jessica - for doing a good job in taking care of the event during Winnie's absence.
3. Hafis - you are simply amazing! During the 3 days events, you are so attentive and detailed in making sure every things works well. Thank you.
Also want to compliment on the team of Chefs for preparing us simple yet delicious tea breaks and meals.
I am definitely looking forward to hold another event with Istana Hotel in near future.
Organizer - 21 February 2018