REVIEWS OF THE WEEK
A season hotel but staff are very friendly, thoughtful & helpful. Thumbs up for food. Very recommended.
Mohamad Noorazam Zainal - 23 April 2018
Good: Very nice and professional staff, always ready to give assistance and find solutions.
Josselin, France - 23 April 2018
WILL DEFINITELY STAY AGAIN AND RECOMMEND FRIENDS AND FAMILY
Good: Very good hotel... best value for money...very near to city centre...all major attractions are close by....very good breakfast...all major facilities are available in the hotel....in the end, a very very good experience.
Bad : Rooms need to be upgraded...hotel is 25 years old...need small renovations...nothing major.
Syed, Pakistan - 23 April 2018
MACEE PRIVATE EVENT - 4 march 2018
I wanted to inform that the event went really well. That being said your banquet staff was really helpful and I truly appreciate it.
I was really happy when I came in Saturday night to sort things out and your team lead by Mr Johnny got everything all set up before I came in again on Sunday.
Also the signage across the ballroom were really great. It was lovely to have the banquet staff present at all times to make sure that my team can get our things running smoothly.
I received a few feedback about the sounds system in Mahkota 3 Ballroom on how there was echo. And the layout might have been a little too tight in the Mahkota 2 Ballroom (there was traffic in the sides of the fair-and how the square inside was too wide). I understand that if we made the square inside smaller, we might not have been able to fit in the number of tables.
Overall, I had a very positive experience from the whole Istana team. You have been really helpful and VERY ACCOMMODATING which I really appreciate. I really appreciate all the hard work that you and your team have done to make our event a successful one.
Organizer - 5 March 2018
private WEDDING event - 24 February 2018
I wish to record my sincere thanks and appreciation to Istana Hotel for the smooth running of our luncheon function last Saturday, 24th Feb 2018.
Ms Nadziati Dzulkifli, Assistant Event Services Manager helped us to put the whole event together smoothly. She was very patient with our requests, especially the late addition of tables, and for this I also wish to record my thanks to the Banquet team and to the Chefs.
It was very heart-warming to me personally, to have your team extending such great hospitality and assistance ….. from the Event Services team to Chef Fithri and his team, the Banquet Team under the supervision of En Tasmin, the Technical team, Ms Ruby and Ms Inderjit from the HR Department, and the Security department. It was like having a function with a family.
While all went well, I wish to just highlight one area of concern. A few guests mentioned that the room was a bit warm. The bride’s father also mentioned this to me towards the end of the event. Barring this, your team was at hand to provide all the necessary assistance and cooperation, and the afternoon proceeded very well.
Once again, many thanks and I look forward to future events at Istana Hotel.
Organizer - 28 February 2018
HSBC PRIVATE EVENT - 3 FEBRUARY 2018
I would like to thank the team especially Winnie Ooi for their dedication to help us to have an eventful night and has gained good feedback from our bosses & employees.
The overall event and coordination sailed very smoothly, Winnie Ooi and the team have done a great job.
Organizer - 5 February 2018
AFFIN PRIVATE EVENT - JANUARY 2018
Gratitude to you and your fantastic banquet team for making the recent Affin Bank Town Hall event held in January 2018 a successful one.
I personally would like to thank :
1. Winnie - for being patience with our requests. Your professionalism is applaud. Keep up the fantastic job!
2. Jessica - for doing a good job in taking care of the event during Winnie's absence.
3. Hafis - you are simply amazing! During the 3 days events, you are so attentive and detailed in making sure every things works well. Thank you.
Also want to compliment on the team of Chefs for preparing us simple yet delicious tea breaks and meals.
I am definitely looking forward to hold another event with Istana Hotel in near future.
Organizer - 21 February 2018